Returns & Exchanges
Due to the perishable nature of our small-batch nut butters, we are unable to accept physical returns of food products. If your order arrived damaged or incorrect, please reach out to our support team within 14 days of delivery for a resolution.
Document the Issue
Take clear photos of the shipping box, the product labels, and any damage or quality concerns you have encountered.
Contact Support
Email our customer care team with your order number and the photos attached to initiate a claim for a replacement or store credit.
Verification Review
Our quality assurance team will review your request within 2-3 business days to ensure it meets our freshness and safety standards.
Resolution Delivery
Once approved, a replacement jar will be shipped to you at no cost, or a digital gift card will be issued to your email address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing